One way Forcht Bank delivers on this promise is through its OnDemand Banking service at select banking centers, which allows customers to use an interactive teller machine to communicate with a live teller from 7 a.m. to 7 p.m. Monday through Saturday, says Andrew Miller, marketing director of Forcht Bank.

The interactive teller machines are great for customers who are unable to get off work during regular bank hours and busy parents on the weekend, Miller says. “It’s allowed us to … really enhance our customer service and provide more value to our customers,” he says.

Plus, the interactive teller machines can dispense exact change, unlike an automated teller machine that can only disperse $20 bills, he says. “So if you need to cash a check for $354.34 cents we can do it,” Miller says.

Another way Forcht Bank delivers a better banking service for its customers is through its CardValet technology, he says. CardValet allows customers to turn on and off their debit cards and even set spending limits through a mobile device.

And within the next couple of months Miller says Forcht Bank expects to roll out a new technological partnership with Zelle. Similar to the Venmo, Zelle allows customers to send and receive money from trusted acquaintances via a mobile device using their email address or mobile number.

Forcht Bank is a family-owned, Kentucky-based community bank with 25 banking centers in 12 counties, 300-plus employees, and approximately $1 billion in total assets, says Miller.

Being a community bank means Forcht Bank supports local nonprofits through generous donations and employees donate countless hours of their personal time for community service to make local communities better places to live and work, he says.

“We really stay connected to the community in giving back with our time, our financial resources and other things,” says Miller. One of the ways Forcht Bank gives back to the community is with its Ice Cream Machine van, he says. 

The van, wrapped in bright colors and sporting green lights, travels to community events such as youth baseball games and vacation Bible schools to pass out free ice cream, he says. “I think we’ve done 75 events this year and handed out probably 40,000 cups of ice cream for free,” Miller says.

The Ice Cream Machine van may soon be crossing the river into Ohio. That’s because Forcht Bank, which continues to seek growth through strategic acquisitions, is set to soon complete its agreement to buy Watch Hill Bank, which is headquartered in Cincinnati, Ohio, Miller says.

“This will be the first time that we have stretched across state lines so this is a big milestone for us,” he says.

In Northern Kentucky Forcht Bank has banking centers in Burlington, Corinth, Crittenden, Dry Ridge and Williamstown and a new state-of-the-art loan production office in Covington that includes an interactive teller machine, Miller says. 

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